The advantages of using a Virtual Assistant are many.....and cost
savings is a primary example. The actual cost of hiring an employee can exceed 2x their
salary when you include training, benefits, holidays, equipment and
overhead. By using a V.A. , you pay only for
the time spent on the project.
Services are charged by the hour, with rates ranging from £10 and £20
per hour, depending on the complexity of the assignment, with a 1 hour
minimum. After the first hour, charges are made in 15 minute
increments. Other fees that may apply include but are not limited
to: copies, shipping, postage, long distance calls, materials,
rates in the UK are £0.85/recorded minute for 2 party recordings. More complex
recordings may run slightly higher, depending on the individual
requirements. Transcription results are dependant
on good quality recordings. Rates for other countries, please ask for a
quote. For information and advice about recorded material, please see
the AUKVA page at:
worked is accurately tracked so that clients may have a detailed invoice
requiring a 24 hour turn around or weekend/holiday time may be charged an
additional 25% fee. Each situation will be discussed as it arises.
offer a discount to clients who retain us on a monthly basis. 50% of
this fee is due at the beginning of the month with the balance at the end
of the month. Unused hours will
be rolled over for one month.
HOURS/MONTH @ 10% OFF THE HOURLY RATE
HOURS /MONTH @ 15% OFF THE HOURLY RATE
HOURS/MONTH @ 20% OFF THE HOURLY RATE
projects will require a consultation. The first 30 minutes of the
consultation are free while additional time will be billed at £15/hour at
30 minute increments.
Administrative & Creative Services will request
a signed work order prior to start-up of the project.
will be invoiced, at cost, for non-standard items such as copies,
shipping, postage, long distance-calls, materials, etc.
is due within 14 days upon receipt of project unless a monthly retainer has
been established. 50% of the monthly retainer is due at the first of
the month and the balance at the end of the month.
accept payment in cash,
check, PAY PAL or money
order. Returned checks will be charged the current bank rate.
A 'Job Order'
will be drawn up for each assignment and signed by the client before work
begins. If additional work is added, we reserve the right to amend
the original quote and present the updated order for signature.
turn around time will be discussed and agreed
upon at the onset of the project.
All original documents, disks and CD's
will be returned to the client upon completion of the assignment, if
Your project will be saved to disk and
retained for a period of 30 days to allow for additional editing.
Should you prefer otherwise, please let us know.
In the event a project is cancelled, we
reserve the right to charge for time spent on the terminated assignment.
Final proofreading of all completed work
is the responsibility of the client. Providing we have been notified
within 48 hours ,should errors be found, they will
be rectified free of charge. All changes made by the client after submission
of work that does not involve corrections will be subject to normal rates.
All courier charges, postage, telephone
calls and non-standard materials will be charged for at cost. Basic
stationery items are included in quoted rates for word processing.
Mail shots will be quoted on a per project basis.
All incoming emails, files and disks are
scanned automatically for viruses upon receipt; however, even after
scanning, we will not open any attachments or emails not previously
discussed. All outgoing emails are scanned automatically.
Assignments completed by SPECTRUM
ADMINISTRATIVE& CREATIVE SERVICES are considered confidential and
therefore no details will be revealed to any third party unless required by
confidentiality is guaranteed but we are also agreeable in signing a
form supplied by the client or provided, at no cost, by us.
Safeguard and protect the business scope
of clients at all times, avoiding conflicts of interest.
Refrain from using clients for personal
or business gains.
Offer services in which we are
experienced and competent & representing our capabilities and services
Accept responsibility for the work we